RBI Ombudsman Scheme , 2021

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The Reserve Bank - Integrated Ombudsman Scheme, 2021

Dear valued customer, The Bank is covered under the Reserve Bank of India- Integrated Ombudsman Scheme, 2021. (Click here for the copy of the Scheme)

In case any complaint or grievance against the Bank is not addressed within 30 days or if not resolved to the satisfaction of the customer, the same may be addressed to the RBI Ombudsman of the respective area on the dedicated e-mail as mentioned below.

Complaints can also be filed online on https://cms.rbi.org.in alternatively complaint may be sent in physical mode to the ‘Centralised Receipt and Processing Centre’ set up at Reserve Bank of India.(Click here for the format of form)

Details of RBI Ombudsman Grievance Redressal Officer
Reserve Bank of India Mr. Prakash N. Shankhavala,
4th Floor, "Riverfront House", Dy. General Manager,
Behind H.K. Arts College, "Sheth Shri Jayantilal Kundaliya Suvidha Sankul",
Between Gandhi & Nehru Bridge, Behind Mahatma Gandhi Musuem,
Pujya Pramukh Swami Marg (Riverfront Road-West), Chandulal Buch Marg,
Ahmedabad-380 009 Rajkot -360001,
Ph No. - 079 - 26582357 Ph No. -0281-2238946
Email id - crpc@rbi.org.in Email id - headoffice@rccbank.in